Service Sales & Performance
What you will learn in this course
- Understanding the NCM Dealer Dashboard Service KPI's
- DOC Reports and Driving Service Sales to Meet/Exceed Budgets
- DealerVu Service Dept Reports
- Optimizing Service Department Performance
| Module # | Service Sales & Performance Module Descriptions |
| CG031-09A | Understanding Service and overview part 1 of 2 |
| Description | This course will show the learner how to optimize Service Department performance based on the service inputs (available labour hours) available to the dealership |
| Objective | On completion of this course, the learner will be able to understand the following concepts and techniques that can be used to optimize Service Dept performance and profitability o Understanding Time as Inventory o Parts to Labour Ratio o Efficiency, Productivity, Proficiency o Withdrawn Time (W-Time) o How To Lay out a Day |
| CG032-09B | Understanding Service and overview part 2 of 2 |
| Description | This course will show the learner how to optimize Service Department performance based on the service inputs (available labour hours) available to the dealership |
| Objective | On completion of this course, the learner will be able to understand the following concepts and techniques that can be used to optimize Service Dept performance and profitability o Service Assistant Value o Tracking Labour – Labour Lines, Breaking Down a Good Work Order o Book Times, Job Time Codes o Service Scheduler o Checklists o Service Management Highlights |
| CG033-09C | Technician Value (Please note: This course module has been added) |
| Description | This course will show the learner how to optimize Service Department performance based on the service inputs (available labour hours) available to the dealership |
| Objective | On completion of this course, the learner will be able to understand the following concepts and techniques that can be used to optimize Service Dept performance and profitability o Technician Value |
| CG034-09D | Parts to Labour Ratio |
| Description | This course will show the learner how to optimize Service Department performance based on the service inputs (service parts sales $ vs. billed labour hours) for the dealership |
| Objective | On completion of this course, the learner will be able to understand the following concepts and techniques that can be used to optimize Service Dept performance and profitability o Parts to Labour Ratio |
| CG035-09E | Gross Margin, Gross Labour Margin and Effective Labour Rate |
| Description | This course will show the learner how to optimize Service Department performance based on the service inputs (service parts sales $ vs. billed labour hours) for the dealership |
| Objective | On completion of this course, the learner will be able to understand the following concepts and techniques that can be used to optimize Service Dept performance and profitability o Gross Margin, Gross Labour Margin and Effective Labour Rate |
| CG036-10A | DealerVu Service Dept Reports part 1 of 2 |
| Description | This course will show the learner the best DealerVu Service dept reports to use to optimize Service profitability and dept performance |
| Objective | On completion of this course, the learner will be able to use and understand the importance of the following DealerVu reports: o Service Technician Labor Tracking o Service Technician Time Tracking o Service Technician W-Time Detail o W-Time, Lost Time, and Cost Summary o W-Time, Y-T-D by Technicia |
| CG037-10B | DealerVu Service Dept Reports part 2 of 2 |
| Description | This course will show the learner the best DealerVu Service dept reports to use to optimize Service profitability and dept performance |
| Objective | On completion of this course, the learner will be able to use and understand the importance of the following DealerVu reports: o Service internal COMEBACKS and INTERNALS o Service Orders: Status and Work in Progress valuation and reporting o After Service Follow Up |
| CG038-11A | Understanding the NCM Dealer Dashboard Service KPI's |
| Description | This course shows the learner how to use the NCM DDB will identify and explain all the KPI's relevant to measuring Service dept performance |
| Objective | On completion of this course, the learner will be able to: o Use the NCM DDB to review the key Service KPIs o Understand which KPI's are most important for measuring Service Dept performance. o Define the formulas for measuring Service Dept performance. |
| CG039-11B | DOC Reports and Driving Service Sales to Meet/Exceed Budgets |
| Description | This course will show learner how to use the DealerVu DOC reports to measure Service dept sales performance |
| Objective | On completion of this course, the learner will be able to: o Understanding the daily Service Dept DOC Report |